GRASS STITCHER tools allow the end-user to complete jobs more quickly and reliably.
However, there’s added peace of mind with the GRASS STITCHER Full Lifetime Warranty. Should your tool ever malfunction from defects in workmanship or materials, we will repair or replace the tool free of charge.
What is Covered
All components of the GRASS STITCHER tools are warranted to be free of material and workmanship defects. The Grass Stitcher wheels are considered a normal wear and tear component and carry a limited 30-day warranty, if for any reason a wheel should break within the first 30 days of use a replace will be issued upon request.
How Long Coverage Lasts
This warranty lasts for the lifetime of the GRASS STITCHER tool. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.
How to Obtain Service
To obtain the benefit of this warranty, deliver the complete product or component of concern via prepaid transportation to Grass Stitcher, 56 Leonard Bridge Rd, Lebanon, Ct ,06249
What We Will Do to Correct Problems
Warranted products will be repaired or replaced, at Grass Stitcher option, and returned at no charge; or, if after three attempts to repair or replace during the warranty period the product is still defective, you can elect to receive a full refund of your purchase price.
What is Not Covered
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. GRASS STITCHER shall not be responsible for any incidental or consequential damages.
How Local Laws Relate to the Warranty
Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.
No Other Express Warranty Applies
This Full Lifetime Warranty is the sole and exclusive warranty for GRASS STITCHER products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of the GRASS STITCHER Company.
Executing the GRASS STITCHER Lifetime Warranty
GRASS STITCHER Company offers a comprehensive lifetime warranty to support products purchased under the GRASS STITCHER Brand, excluding licensed goods.
GRASS STITCHER branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.
In the event that you have a problem with your GRASS STITCHER product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. For warranty information on GRASS STITCHER licensed goods, Please contact GRASS STITCHER @ 860-365-8012
NORMAL WEAR AND TEAR:
Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, the GRASS STITCHER product may experience normal wear and tear and require service. While normal wear & tear is not considered a “defect” and is not covered by the GRASS STITCHER Lifetime Warranty, it is our goal to get your tool back in service a soon as possible. To help expedite this service, GRASS STITCHER offers a complete assortment of service parts, to receive a new part contact GRASS STITCHER – 56 Leonard Bridge Rd Lebanon, Ct 06249 or call 860-365-8012
DEFECTS IN MATERIALS OR WORKMANSHIP:
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.
